Service

Cost-effective wastewater discharge compliance and water recycle takes more than great products. It also requires great service – industry-leading expertise and experience applied directly to a problem when and where the customer needs it.
Our certified OEMs are capable of engineering, building and servicing Duraflow membrane filtration systems at the local level. Complete support and services are provided to our customers from inception of the project to years after the system has been placed in operation:
  • Application Assessment
  • Pilot Testing
  • Process Engineering
  • Equipment Specs
  • System Design
  • Equipment Fabrication
  • System Installation
  • Commissioning
  • Operator Training
  • Trouble-shooting
  • Operation Optimization
  • O&M Cost Reduction
Each Duraflow system is custom designed to meet the customers' specifications and expectations. In addition, foot print minimization, component accessibility and operational safety are key engineering and service considerations. Operator-friendly and serviceability features are standard values of the Duraflow products.
Duraflow's local OEM servicing a membrane water recycling system at a LCD panel manufacturer in Taiwan.
  • Skid-mounted design to facilitate day-to-day system operation and service
  • Automatic back-pulse to optimize flux rate and minimize membrane cleaning frequency
  • Industrial PLC with operator interface for complete process control and monitor
  • Built-in clean-in-place (CIP) equipment for user-friendly cleaning operations

Support for OEMs

To meet Duraflow's high service standards established to sustain our long-term customer satisfaction goal, all pre-qualified local OEMs are required to participate and satisfactorily pass a rigorous training program designed to address the following technical areas to better service the customers' needs. In addition, continuous class room and field training are provided to update and upgrade our OEMs' service capability and competency.
  • Industrial wastewater characterization
  • Water chemistry manipulation and treatability test skills
  • Duraflow membrane technology and basic principles
  • Treatment process design
  • System operating procedures and performance optimization
  • Membrane cleaning skills
  • Trouble-shooting and emergency responses